Support
Contact FamilyGen
Use this page for support, billing questions, privacy requests, and product feedback. Clear issue details help us respond faster and make the troubleshooting path more accurate.
Support email
The primary support channel is support@familygen.app. Use it for account help, generation issues, credit questions, and privacy-related requests. Include the email tied to your account whenever possible so we can identify the right context quickly.
What to include in your message
For generation problems, include the page you were using, the selected quality level, and whether the issue was a failed output, refund question, or unexpected result quality. For billing or top-up questions, include the purchase time and any relevant order details.
Privacy and deletion requests
If you are contacting us about uploaded photos, data handling, or deletion requests, mention that explicitly in the subject line. FamilyGen treats those messages as privacy-sensitive support and routes them accordingly.